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Ohorona24.net.ua – FAQs

 

PRODUCT

  • Are the colors in online images a true representation of the original product?

The images displayed on our site have the most accurate colors that can we can display through digital media.

Note: The variations in colors may occur with handmade items since they are a work of local craftsmen. Some patterns may lose their definition with size.

  • Is the variation in product dimension a manufacturer defect?

The variations in product size are not a manufacturer defect. Since we obtain rugs from different vendors to provide you with the best quality product; you may notice a change in product dimension up to 3-5%.

We promise it is nothing you need to worry about. The rug will still look great!

  • Should I buy a rug pad?

Yes. We recommend you purchase a non-slip rug pad so that your rug doesn’t slide around on the surface.

Note: Sliding on hard surfaces can cause your rug to wear.

  • Is the shedding of my rug normal?

Yes, it is normal. New rugs shed a few yarn fibers. Depending on the type of weave and the area of placement, the rug will continue to shed throughout its life span.

Note: Vacuum your rug regularly to pick up loose fibers and keep the rug clean.

SHIPPING

  • How can I track my order?

Once we process and dispatch your order, we will notify you via email. The email will contain the tracking number of your order. Use this number to track the shipping status of your order. We deliver all orders via FedEx.

Note: For any queries related regarding the shipping status of your order, our Customer Service Department at or send an email at [email protected].  

  • How long will it take till I receive my order?

Most of our items take about three to five business days to deliver depending upon the availability of the product. The time of delivery is subject to the size of the rug and the shipping location.

Note: If we ship your order from our warehouse in Lahore, Pakistan, then it may take about five to seven business days to deliver.                            

  • How to cancel my order once I place it?

You can cancel your order until before we dispatch it from the warehouse for shipment and delivery. To cancel your order, send us an email at [email protected] with the cancellation request, the reason for cancellation, and your order number.

  • How much is the shipping fee?

Shipping is free of charge in all states of the USA. You have to pay a shipping fee of $XXX for handling and processing of all orders. For the shipping of promotional items, separate shipping charges will apply. Shipping outside of the US will include custom duties, taxes, and brokerage fee besides shipping charges.

BILLING

  • What methods of payment are acceptable?

You can make payments via VISA, MasterCard, American Express, and Discover. Payment through PayPal, Apple Pay, and Affirm is also accepted.

  • When will you charge my account?

We charge every order placed on our website during the sale. The same criterion is applicable for purchase of back-ordered products.

  • Will I have to pay sales tax on my purchase?

Sales tax is legally applicable on shipment to the following states of the USA.

Alabama

California

Colorado

Connecticut

Maryland

Michigan

Nebraska

Nevada

Minnesota

New Jersey

Wyoming

Oklahoma

S. Carolina

N. Carolina

S. Dakota

Vermont

New York

Virginia

Kentucky

Louisiana

Georgia

Mississippi

Pennsylvania

W. Virginia

Illinois

Iowa

Utah

Indiana

Rhode Island

Washington

N. Dakota

Massachusetts

Texas

Wisconsin

Maine

Ohio

Washington, DC

 

 

  • When can I see return credit in my account?

Soon as we receive the returned item:

  • Check for Damages
  • Check for repair
  • In the absence of both, we credit your account as per the criterion.

It may take several days to process the credit depending on the bank you use. After a few business days, the credit will appear on your bank statement.

  • How can I get a copy of my bill?

When you place your order, you have the option to get a printed receipt of your purchase. We recommend you keep a receipt in print with you for record-keeping. If you need an additional copy or replacement copy of the receipt, then email us at [email protected].

OTHER

  • What is your return policy?

We allow you to keep the rug for a 30-Day Trial. During this time, if for some reason you want to return the item, you can. If the returned item is damaged, is without a return authorization number, or returned thirty days after the issuance of return authorization number, we will refuse it.

Note: You will be responsible for the payment of the shipping charges on returned items.

  • What to do if there’s a problem with my order?

If the merchandise is soiled or damaged due to mismanagement by the courier service, we advise you to immediately our Customer Service Department or call us at to speak to our Customer Service Representative.

Note: For more information, refer to our return policy.

  • How can I exchange an item?

If you are not satisfied with the product we have sent you, then you can easily return it to us. Unfortunately, we do not allow the exchange of merchandise at the moment.