- Our rugs are hand washed without harsh chemicals so the natural lanolin remains on the fibers. This allows for most spills to be removed easily with a paper towel if caught quickly.
- If the stain has the chance to soak in, use cold water to saturate the spot and then place paper towels on top.
- We highly suggest avoiding the use of cleaning chemicals on hand knotted rugs.
- Rugs should be vacuumed thoroughly and fairly often - about once every one to two weeks.
- Avoid using the beater bar on your vacuum as it is unnecessarily harsh on the rug's pile.
- Rotate your rug 180 degrees once or twice a year to ensure even wear, especially in high traffic areas in your home.
- It is possible that your rug may have creases from storage. These will flatten out over time.
- This is normal and found mostly in rugs that are made using hand spun wool. The shedding will diminish after several months of normal traffic and vacuuming.
- A sprout is a yarn tuft that is higher than the rest of the carpet because was accidentally missed during the hand trimming process. Simply use scissors and cut level with the pile of the carpet.